Ordering FAQS

• How can I contact you about my order?
• How do I place an order online?
• How can I pay?
• How secure is my order, personal information and my credit card number?
• Do you have a printable order form?
• What are the shipping charges for orders?
• How long will it take to receive my order?
• Do I have to pay sales tax?
• Do you guarantee you products?
• What is your return policy?
• Do you ship outside of America?
• Do you have a print catalog?

How can I contact you about my order?
If you have questions about the status of your order, please e-mail us your questions. Be sure to include your name, daytime phone number, and specific concerns.

You can also call us, Monday through Friday between 9am and 7pm, PST.
425-774-0936

(We regret that we are unable to take orders over the phone. Please see the following questions for more information for placing you order)

For a complete list of ways to contact us, please visit our How To Contact Us Page.

How do I place an order online?
If you have questions about how to place an order, please visit our Ordering Help page.

How can I pay?
FairyGardens accepts credit cards and PayPal. We are unable to accept cash, checks, money orders/cashier's checks.

How secure is my order, and personal information?
Any information sent to us via e-mail or snail mail does have the very slight risk of being intercepted in transit. If you are concerned about this, please do not hesitate to give us a call:
425-774-0936
9am - 7pm, PST, Monday through Friday

Do you have a printable order form?
At this time, we do not have a printable order form.

What are the shipping charges for orders?
We ship standard USPS Priority Post, at no additional charge to you!

How long will it take to receive my order?
Your order will be confirmed as soon as it has been emailed to us. Your order will be shipped as soon as payment has been received and processed.

Please allow a four day lead for shipping, plus an additional four days maximum for USPS to deliver your package.

Please also allow additional time if placing your order during a busy holiday season, such as Christmas.

Do I have to pay sales tax?
Only Washington State residents have to pay the standard 8.9% sales tax.

Do you guarantee you products?
The quality of our products are guaranteed.

If you receive an item that is defective, please e-mail FairyGardens within 3 business days and explain the problem. Be sure to include your name and contact phone number. You will be given the return adress at this time.

Next, print a copy of the e-mail. Re-pack the item, including the copy of the e-mail, and mail (via USPS) it back to us.

We will be happy to replace the item, credit your account, or refund your money via check. The cost of returning the item will also be credited to your account. Be sure to indicate in your e-mail which you would prefer.

You will have 15 business days to return the damaged items.

What is your return policy?

DAMAGED or DEFECTIVE ITEMS: We will gladly replace any damaged item at no charge. Please contact us at fairygardens@fairygardens.com within 3 calander days with a description of the item and the problem and we will instruct you how to proceed. You will have 15 business days to return the item after arrangements have been made.

RETURNS: FairyGardens will only accept preferential returns under the following conditions:

• The return must be made within 15 calendar days of receipt of the item.
• The item can not be used or worn and must be accompanied by original packaging.
• The original postage that was built into the cost of mailing your item(s) will be deducted from your credit. Credit will be issued in the same manner as original payment.

To return an item, follow these instructions:

• Before returning the item, contact FairyGardens at fairygardens@fairygardens.com with your name, the item being returned, and your intended return date. Unauthorized returns will not be accepted! We will give you the return adress at this time.
• Mail the return via USPS
• We will contact you when the item has been received.

Do you ship outside of America?
At this time, we are unable to ship to addresses outside of the United States.

Do you have a print catalog?
At this time, FairyGardens does not have a print catalog! We are entirely web based. We are able to bring the latest in fanciful fairy wares to you in the blink of an eye, can better display our goods, and are conserving paper. We apologize for any inconvenience.

contents copyright - 2002 - FairyGardens